Performance Management Solutions

What is Business Process Management?

The American management thinker, Drucker, observed that 90% of all non-value adding activity occurs at the functional boundaries in organisations and that process effectiveness directly affects customer profitability, organisational effectiveness and the ability to plan and budget. Business Process Management (BPM) solutions therefore involve:

• Process Mapping
• Process Costing
• Process Analysis
• Process Re-engineering
• Process Simulation

Business process management tools and bpm software involve all the above components.

Business process mapping and process costing

Business process mapping creates visibility of the activities and vital work-flows by which an organisation creates value.

Business process costing shows how resources relate to those activities and processes so that unit costs can be developed to support benchmarking and help management to focus on becoming more competitive and cost effective over time.

It can also prove an invaluable methodology in the change management process.

Business process simulation

In a rapidly changing business environment it is essential that organisations are able to anticipate how they and their business processes should react - business process simulation does exactly that by asking the "what if?" question and then providing a credible answer that managers can relate to.

Business process management tools are available to aid this simulation.

Business Process Improvement

Learning organisations start by understanding their business processes and by recognising the extent of the cross-functional business improvement opportunities that exist.

This visibility means that objective, fact-based challenge can replace the need to use crude cost reduction methods that have failed in the past, and now allowing companies to reduce costs and increase service levels at the same time.

Business process re-engineering

Business processes have often evolved slowly over time, yet a rapidly changing business environment can render them slow, inefficient and uncompetitive.

Fundamental review of business processes will ensure that they remain customer focused, take full advantage of the latest developments in technology and remain competitive.