Sectors of Activity

Service Sector

Demands for increasing quality across service industries from accountancy and legal practices to hotels, leisure groups, airlines and travel agents is being reflected in reducing margins as costs to provide a better quality service increase with little corresponding increase in revenues.

This has led to a critical need to understand costs within service businesses to determine what drives costs and how these drivers can be managed more proactively to maintain margins.

Sustainable cost reduction

Activity Based Costing/Management offers service industries from restaurant chains to tourism groups the opportunity to develop sustainable cost reduction programmes and the chance to focus on revenue growth opportunities by identifying profitable and non-profitable customer and product groups.

Performance management initiatives

Such programmes can be supported by performance management initiatives which can be used to drive strategy forward and improve performance on an on-going basis using the Balanced Scorecard.

At Bellis-Jones Hill we use enterprise performance management to help our clients in the service sector to:

• Understand customer, product and channel profitability in order to generate improved profitability and revenue generation
• Benchmark operations to highlight areas for improvement
• Identify value-adding and non value-adding processes
• Improve information to support management decision processes
• Provide a basis for on-going efficiency programmes

Contact us today to speak to one of our Service Sector specialists.